Privacy Policy

Effective Date: [2021-03-25]

Welcome to ChimesGlobal.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable laws and regulations in the People's Republic of China, including but not limited to the Personal Information Protection Law (PIPL), the Cybersecurity Law, and the Data Security Law.

A – General Information

A1. Data Controller

This website is operated and managed by:

Chimes (Yitang)
Address: Yitang Town, Linyi, Shandong, China
Phone: (+86) 13210668166
Email: [email protected]

A2. Data Protection Contact

If you have any questions or concerns regarding data protection, please contact us at:
[email protected]

B – Data Collection When Visiting the Website

When you visit our website for informational purposes only, we may automatically collect the following data for system operation and security:

IP address (anonymized if applicable)
Date and time of access
Browser type and version
Operating system and device information
Referrer URL
Pages accessed
Duration of visit

This data is used solely for internal purposes and is not linked to individual identities.

C – Use of Cookies

We use cookies to enhance your user experience, such as remembering login status, language preferences, and items in your cart.

You may disable or delete cookies at any time via your browser settings. Please note that disabling cookies may affect the functionality of certain website features.

D – Online Orders and Data Processing

D1. What We Collect

When you place an order, we collect and process the following personal information:

Full name
Contact details (email, phone number)
Shipping and billing address
Payment method details
Order contents and history

D2. Purpose of Use

We process your personal data for the following purposes:

To fulfill orders and manage shipments
To provide customer support
For invoicing, payment, and accounting
To comply with legal and tax obligations

D3. Legal Basis

We process your personal data based on your consent and our need to perform contractual obligations, in accordance with Article 13 of the PIPL.

E – Payments and Logistics

We work with trusted third-party payment providers (e.g., PayPal) and shipping partners to process payments and deliver your orders. Your relevant data may be securely transmitted to these providers strictly for the purpose of order fulfillment.

All payment information is transmitted using encrypted SSL technology.

F – Newsletters and Marketing

With your explicit consent, we may send you promotional emails about new products, special offers, and updates.

You may unsubscribe at any time using the link provided in each email or by contacting us directly.

G – Your Rights

Under the Personal Information Protection Law of China, you have the right to:

Know how your data is collected and used
Access and obtain a copy of your personal data
Request correction or deletion of your personal data
Withdraw your consent to processing at any time
Request data portability where applicable
File complaints with supervisory authorities

To exercise any of these rights, please contact us at: [email protected]

H – Cross-Border Data Transfers

If it is necessary to transfer your personal data outside of China for services such as analytics or payment processing, we will perform required assessments and adopt necessary safeguards to ensure the protection of your data in accordance with PIPL and related laws.

I – Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, and to comply with legal, accounting, or tax obligations. In general, order-related data is retained for up to 10 years, unless otherwise required by law.